September 29, 2009 – 2:32 pm
eDOC Innovations and Cumberland County Federal Credit Union have partnered in delivering a complete e- Document strategy for the credit union. The credit unions plan for implementation instituted a “Phased In” approach, implementing different modules of the system incrementally to enhance adoption and training learning curves. After the completion of the recent Phase Two portion, Cumberland County FCU team members had efficacious client feedback to offer eDOC Innovations and its Level Two Service Team, particularly Donvier Laffitte, eDOC’s field representative during implementation.
“Just wanted to let you know we were very pleased with the training and setup Don did this week Thank you for listening and delivering. Like any new piece of technology we have some bugs to work out, but it is much easier to work out bugs when you feel positive about the training and implementation of a new technology,” said Scott Harriman, President and CEO at Cumberland County Federal Credit Union. “We know that a successful implementation requires tremendous effort and commitment from both the credit union and our team members. Although we dont claim perfection, providing the highest level of service for our owners and peers are number one priorities at eDOC,” comments Bret Weekes, President and CEO of eDOC Innovations. Cumberland County FCU will complete its implementation of the eDOC system later this year.
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September 23, 2009 – 3:28 pm
We will be making a minor but necessary upgrade to a gateway component on our servers after 10 PM EST. There should be only minor interuption to services lasting a minute or less. If you have any questions about this you can contact us at 800.425.7766 option 2 or at CSR@eDoclogic.com .
September 11, 2009 – 12:58 pm
Please note that Tuesday morning (9/15/09) from 5:00 am – 8:00 am EDT, we will be performing monthly internal network maintenance. During this time, the eDOC ASP servers/applications will be off-line for a period of 10 – 15 minutes each while we apply current security patches and test redundant configurations.
If you have any questions or concerns about this necessary maintenance please contact client services at 800.425.7766 opt. 2 or CSR@edoclogic.com
September 11, 2009 – 9:37 am
Bret Weekes, President/CEO of eDOC Innovations, announced eDOC recently welcomed Marcus Wilson and Craig Ferreira to the eDOC team. Marcus joins eDOC as the account manager for the Eastern United States. Craig joined as a tier one specialist of eDOC’s Client Development Team. Both new team members are based in eDOC’s Middlebury, Vermont office.
“Marcus and Craig bring varied and diverse backgrounds to eDOC, which will augment eDOC’s capacity to serve our clients,” Stated Bret Weekes, President/CEO. “Part of eDOC’s strategic development is to grow our firm by building a team of highly capable professionals who are all committed to serving credit unions, our peers and our owners. As e-document strategy experts, it is our responsibility to educate the industry on what is possible and ways in which to accomplish it. By building our professional team, eDOC is increasing its capacity to help every credit union make an e-document strategy a reality.”
