eDOC Support is available 24 hours a day, 7 days a week
Contact Support
Our professionally trained, skilled and motivated Client Development Representatives are available Monday through Friday from 8:00 AM – 7:00 PM EST to assist with all your service and support needs. They can be reached live via phone, remotely via ConnectWise, or fill out our form to be reached via your contact information.
To request support assistance please fill out the support request or call the our support staff.
Phone: 1-800-425-7766 Option #1
Remotely via ConnectWise: http://edoc.screenconnect.com
To contact support after normal business hours or Federal Holidays
eDOC Innovations’ offices are closed to observe the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
*Additional charges may apply
To reach us after hours:
Read our maintenance and support warranty to see what is covered after normal hours:
Help Site
For more tech tips, videos, user guides and more, go to our help site. An extensive elearning library in video and text form can be found, with step by step instructions on how to use all our different products.