eDOC Innovations, a CUSO and nation leader in e-Document strategy, recently received candid feedback from SMW 104 Federal Credit Union, in San Leandro, CA. Serving over 8,600 members and holding $83 million in assets, SMW 104 FCU recently implemented eDOC’s document management solutions for their reports, receipts, and statements as well as for the publication of their member documents and eStatements. “The entire installation process went smoothly,” remarked Tiara MacDonald, IT Executive at SMW 104. “Staff and member adjustments to the new solutions have been well received.” MacDonald also offered kudos to eDOC’s installation team members for the training offered to SMW 104 staff.
“It’s been a pleasure to work with SMW 104 in their recent installation process,” responded Mark Fierro, AVP of Client Development at eDOC Innovations. “eDOC’s installation team works continually to provide easy and complete transitions for all of those who implement our solutions. As a CUSO, eDOC reflects and propels the innovation and collaboration of our credit union peers. We strive to present a mobile, sustainable and secure mirror through which members view their credit union. When members look at their credit union they want to see themselves reflected in their financial institution. By assisting credit unions in their internal processes eDOC helps them drive their member retention and generate new business opportunities.”