WSSC Federal Credit Union (WSSC FCU), based in Laurel, MD, has recently experienced an abrupt operational shift. Like many credit unions, WSSC FCU traditionally relied on paper processes when interacting with their members. With branch activity almost non-existent this year because of the pandemic, the credit union looked for an electronic method to connect. They chose to leverage eDOC Innovations’ eDOCSignature solution as a way to implement eSign for their members.
Jeff Goff, CEO at WSSC FCU, expanded on the internal changes: “I was just thinking that I can no longer remember what life was like before we started using eDOC’s eDOCSignature service. eDOC’s platform allowed us to switch our paper processes to electronic with minimal staff effort or downtime. Our members also love the ease of use of the software. Even if they need help initially, by the end of their transaction, they are sold on the eSign experience. Another bonus is my staff and board love it too. eDOC offers a great solution at an affordable price. I can’t wait to leverage eDOC’s services even more as we integrate them into the rest of our operations!”
“We have seen a number of credit unions switch from a paper process this year, many of whom would not normally be interested in utilizing an eSign solution,” explained Tim Wright, AVP of Sales at eDOC. “WSSC FCU is a great example of how a credit union can leverage their available tools to face an unpredictable challenge such as a pandemic. Instead of using eSign for just loan processing, they are maximizing their use of the solution for their board packets, onboarding new staff, or signing off on invoices. eSign does not need to be limited to only loans. It has been a pleasure to work with Jeff and WSSC FCU on their eSign project.”