eDOC Support is available 24 hours a day, 7 days a week.
Our professionally trained, skilled and motivated Client Service Representatives are available Monday through Friday from 8:00 AM – 7:00 PM EST to assist with all your service and support needs. They can be reached live via phone, remotely via ConnectWise, or fill out our form to be reached via your contact information.
To request support assistance please fill out our web form here
Phone: 1-800-425-7766 Option #1
Remotely via ConnectWise: http://edoc.screenconnect.com
To contact Support after normal business hours or Federal Holidays*
To reach us after hours: Click Here
Read our maintenance and support warranty to see what is covered after normal hours:
eDOC Innovations’ offices are closed to observe the following holidays:
- New Year’s Day
- Martin Luther King Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Christmas Day
*Additional charges may apply
additional support services
eDOC Innovations offers additional support not currently included in your support agreement through our fee-based e la carte Services. Read our maintenance and support warranty for additional technical support. Click Here to see a list and pricing of these services.
eDOC comprehensive support is our warranty to you!