The CU*Answers Item Processing Team continues to share in the success of the Mobile RDC partnership between CU*Answers and eDOC Innovations, adding eleven new clients in February 2017. The mobile apps are created by CU*Answers’ MAD (Mobile Applications Development) team and IRSC (Internet Retail Support Center) team. eDOC Innovations manages the backend processing, archiving and transmitting of image files to designated clearing houses. The role of the Item Processing department is to facilitate the implementations into the eDOC CheckLogic processing software, provide training to the credit union staff, and provide ongoing Level I support.
The CU*Answers Item Processing department was initially formed in 1982 for direct deposit services and their first check processing client was signed in 1984. The Item Processing dept. has evolved over the years, first by migrating from a paper check operation to a paperless image environment in 2000 and today, despite declining check volumes, CU*Answers continues to add new check processing clients. CU*Answers offers check processing services to all US credit unions regardless of state or time zone.