eDOC Innovations has always recognized the long term value of client retention and satisfaction. Promoting client satisfaction by continuously improving their products and services and the ways they deliver them, eDOC Innovations renewed long term contracts with 23 credit unions nationwide during the first half of 2016.
“We are always pleased to add new clients, but long term client renewals are a true endorsement of the benefits credit unions nationwide are achieving using our intuitive solutions,” explains Mark Fierro, EVP at eDOC Innovations. “As a technology provider, eDOC must continually evolve and update our applications to meet the changing needs of credit unions and their members.
Having a well-established long term client base provides eDOC with valuable market feedback to develop solutions that matter to their client base. With client relations an imperative standard in modern business, extending the lifecycle of a client ultimately results in increased profitability, and happy clients are more likely to recommend one firm over another.