eDOC Innovations conducted a live training webinar hosted by Tara Hodgkins, Manager of Consulting Services, and Tim Wright, Manager of Client Services, on eDOC’s Gold Service Standards and Guarantee. This webinar examined eDOC’s client support standards and guarantee and how clients can get the best results from their collaboration with eDOC Innovations.
Topics covered in the webinar included standard support protocols, after hour services, additional support services, and the benefits of eUpdate®. “The training served as a great refresher for existing credit union system administrators and essential exposure for new system administrators,” commented Hodgkins.
As credit unions continue to own and develop their systems to run more efficiently and integrate more seamlessly, eDOC Innovations will continue to hold additional trainings and leadership sessions to guide their clients along the way. “The more time credit unions invest in learning, using, and owning their systems, the greater value they will receive,” noted Wright.
For eDOC users and administrators who were unable to attend, documentation and the webinar video are available in their Client Center. “We look forward to the next training this fall and expect to see more client interaction as the year progresses,” concluded Wright.