United Financial Credit Union, based in Saginaw, MI, had been exploring eDOC Innovations’ eDOCSignature® mDTM® solution when the unanticipated happened; their license with another provider expired. The ability for United Financial to send documents out for esign is an integral part of their digital transaction workflow and they needed immediate help. Through collaboration with eDOC, a quick turnaround had them up and running on eDOCSignature 48-hours later.
“eDOC has been wonderful in helping us minimize the impact of switching eSignature providers,” said Barb Appold, CEO at United Financial. “Their quick response time and strong service level saved our staff a significant number of headaches and loads of manual paperwork. We are extremely grateful for their responsiveness and understanding of our situation.”
“While this kind of turnaround is not the norm, we understood the urgency of the task at hand and wanted to help United Financial in any way possible,” stated Tim Wright, AVP of Sales at eDOC Innovations. “We strive to be responsive to clients’ needs and work hard to understand that each situation is unique and handled accordingly. Our goal is to be the best mDTM partner in the industry and we are pleased when our efforts produce real positive results.”