Hawaii Central Federal Credit Union, based in Honolulu, Hawaii, was looking for a synergistic way to better serve their members. Committed to driving efficiencies by digitizing their member document processes, they decided that eDOC Innovations’ mDTM® was just what they needed. Implementing the state-of-the-art mobile enterprise digital transaction management solution that fully integrates with their core provider, CU*Answers, Hawaii Central now provides the optimal remote closing capabilities they were looking for to speed up member transaction and allow credit union staff to connect with members to service their needs anytime, anywhere on any device.
“We have been actively looking for solutions to streamline our processes, so we are better able to provide added value to the member experience,” expressed Travis Uchino, head of IT at Hawaii Central. “We are happy that we have found a solution with eDOC’s mDTM® that provides convenience to our members through the use of digital automation with mobile remote delivery capability with eDOCSignature. We have been fully implemented for about two months and we are excited about the new process and added possibilities!”